Privacy Policy
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PRIVACY POLICY
Company: FARENIO Home & Office Cleaning is a marketplace brand
owned and operated by ADEOLA CLEANING SERVICES SASU Registered
Office: 7 Allée Claude Debussy, 95390 Saint-Prix, France
Email:info@adeolacleaningservices.com
SIRET:989 397 666 00011 ---
1. Introduction
Adeola Cleaning Services, we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, online marketplace, or related services. By accessing our website or engaging our services, you acknowledge and agree to the practices described in this policy.
2. Information We Collect
We collect two categories of information: non-personally identifiable, data and personally identifiable information (PII).
2.1. Anonymized Data
When you visit our website, we may collect non-personally identifiable information such as:
* Browser name and version
* Operating system and device type
* Geographic region (country or city-level)
* Time and duration of website visits
This information helps us analyze traffic, improve our platform performance, and refine marketing strategies.
We may share aggregated or anonymized data with trusted advertising or analytics partners (such as Google Ads, Facebook Ads, or LinkedIn Ads) for campaign optimization and performance measurement.
2.2. Personally Identifiable Information (PII)
We collect personal information when you engage directly with our services. This may include:
a. Name and contact information (email, phone number, address)
b. Company name (for business clients)
c. Details about your cleaning request (property size, type of service, comments)
d. Payment-related information (handled by third-party processors)
e. Communications sent through our contact forms, chat, or support channels We collect this data only to process bookings, deliver services, and maintain professional communication with you.
3. How We Use Your Information
We use your information to:
a. Process and confirm cleaning bookings
b. Match you with suitable cleaning professionals
c. Communicate service details, updates, and confirmations
d. Process payments and send invoices
e. Improve user experience and platform functionality
f. Manage customer accounts and respond to inquiries
g. Conduct marketing campaigns (only with prior consent)
h. Comply with applicable financial record-keeping obligations We do not sell, rent, or lease personal data to third parties.
4. Data Storage and Security
Your personal data is securely stored on servers hosted within the European Union through reputable providers such as Digital Ocean, Google Workspace, and Helpscout/Zendesk (for customer communication).
We apply technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. Only authorized personnel and service providers with legitimate operational needs can access your data.
5. Payment Information
All payment transactions are processed through secure third-party payment processors (e.g., Mollie, Stripe). We do not store full payment card details on our servers. We retain limited transactional data necessary to verify payments, manage refunds, and comply with accounting and financial obligations.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and pixels to enhance user experience and support advertising campaigns. Cookies help us remember preferences, improve functionality, and analyze website performance.
You can disable cookies in your browser settings, but this may limit certain features of the website.
7. Marketing and Communication Preferences
When you engage with our website or services, you may consent to receive marketing communications such as promotional offers, service updates, or newsletters. You can withdraw this consent at any time by:
Clicking the “unsubscribe” link in marketing emails, or contacting us directly at info@farenio.com We may use anonymized or aggregated data for advertising purposes without identifying any individual user.
8. Sharing of Information
We may share limited personal information with trusted third parties solely for operational purposes, such as:
Independent cleaning professionals fulfilling bookings
Payment processors handling financial transactions
Customer support and email management systems
Advertising and analytics partners for performance measurement All such third parties are required to process data responsibly and solely for the purpose for which it was shared.
9. Access, Correction, and Deletion of Data
You have the right to:
Request a copy of your personal data held by us
Correct or update inaccurate information
Request the deletion of your personal information Deletion requests will be honored unless we are legally required to retain certain data (e.g., for accounting or compliance purposes). To exercise these rights, please contact us at info@farenio.com If deletion is approved, identifiable data will be replaced with anonymized placeholders (e.g., “DELETED_CUSTOMER” or customer_12345@example.com.
10. Retention Period
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, contractual, and administrative requirements. Once no longer required, data is securely deleted or anonymized.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is inadvertently collected, it will be promptly deleted upon discovery.
12. Changes to This Privacy Policy
Adeola Cleaning Services reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be reflected on this page, and the “Effective Date” will be updated accordingly. Continued use of our website or services after such changes constitutes acceptance of the updated policy. ---